Billing & Subscription Policy

This Billing & Subscription Policy explains how paid LoyVue plans are charged. It forms part of our Terms of Service.

1. Plans

LoyVue offers a free plan and paid plans. Each plan sets limits on customers, locations, team users and loyalty programs, and includes the features listed on our pricing section. Current prices are always shown on the pricing section and on the Billing screen of your dashboard.

We do not currently offer free trials of paid plans. You can use the free plan for as long as you like and upgrade when you need more.

2. Payments through Stripe

Payments are processed by Stripe, our payment provider. When you subscribe, you enter your payment details with Stripe, not with LoyVue. We never receive or store your full card number; we only receive information such as the card brand, last four digits, expiry date and payment status. Stripe's own terms and privacy policy apply to payment processing.

Accepted payment methods are those shown at checkout and may vary by country.

3. Billing period and automatic renewal

• Paid plans are billed in advance, either monthly or yearly, depending on the plan you choose.
• Your subscription renews automatically at the end of each billing period and your payment method is charged the plan price then in effect for your subscription, until you cancel.
• Prices are charged in the currency shown at checkout. Your bank may add foreign exchange or card fees.

4. Changing plans

You can change plan from the Billing screen. [CONFIRM THE BEHAVIOUR CONFIGURED IN STRIPE:] Upgrades take effect immediately and may be charged a prorated amount for the rest of the current period. Downgrades take effect at the start of the next billing period. If you move to a plan with lower limits, make sure your usage fits the new plan.

5. Price changes

If we change the price of a plan, your current subscription keeps its existing price. The new price applies when you switch plans or subscribe again. If we ever need to change the price of an existing subscription, we will tell you at least [NOTICE PERIOD, e.g. 30 days] in advance, and you can cancel before the change takes effect.

6. Taxes

[TAX TREATMENT — e.g. "Prices exclude VAT, GST and sales tax. Where we are required to collect tax, it is added at checkout based on your billing details."] You are responsible for any taxes that apply to your purchase, other than taxes on our income.

7. Invoices and receipts

Receipts and invoices for each payment are available [WHERE — e.g. from the Billing screen, or sent by email]. Please keep your billing email and business details up to date so your invoices are correct.

8. Failed payments

If a renewal payment fails, Stripe may retry the charge and we may ask you to update your payment method. If payment is still not received after [GRACE PERIOD, e.g. 14 days], your paid subscription may be cancelled and your workspace moved to the free plan. Your data is not deleted because of a failed payment.

9. Cancellation and refunds

You can cancel at any time. How cancellation works and when refunds are given is explained in our Refund & Cancellation Policy.

10. Disputes and chargebacks

If you think you were charged incorrectly, please contact us at [BILLING EMAIL] before disputing the payment with your bank. Most billing issues can be resolved quickly. We may suspend an account while a chargeback is open.

11. Contact

Billing questions: [BILLING EMAIL] or our Contact & Support page.