Contact & Support
Last updated Sep 11, 2026
LoyVue helps businesses run digital loyalty programs. If something isn't working, you have a question about your plan, or you need help with data, this page tells you how to reach us and what to include so we can help quickly.
How to reach us
- Contact form: send us a message and we will reply by email.
- General support: [SUPPORT EMAIL]
- Billing questions: [BILLING EMAIL]
- Privacy and data requests: [PRIVACY EMAIL]
- Security reports: [SECURITY EMAIL]
- Postal address: [COMPANY LEGAL NAME], [REGISTERED ADDRESS]
Response times
We aim to answer every message within [RESPONSE TIME, e.g. 1–2 business days]. Plans that include priority support are answered first. Our support hours are [SUPPORT HOURS AND TIME ZONE].
What to include in your message
- The email address of your LoyVue account and your business name.
- The card number (for example CRD-12345) if your question is about a specific loyalty card. Please do not send us your customers' personal details unless we ask for them.
- Where the problem happens: the web dashboard, the Android branch app or the iOS branch app, and the app version if you know it.
- A screenshot of any error message.
Common requests
Plans, payments and invoices. You can change your plan and manage your subscription from the Billing screen in your dashboard. Payments are processed by Stripe. Read our Billing & Subscription Policy and Refund & Cancellation Policy for details.
I'm a customer of a business that uses LoyVue. Your loyalty card is issued and managed by the business you visit, and that business decides the rules, rewards and how your data is used. For questions about your stamps, points, rewards or personal data, please contact the business first. If you can't reach them, write to [PRIVACY EMAIL] and we will help where we can.
Deleting an account or data. Account owners can ask us to close their workspace and delete its data by writing to [PRIVACY EMAIL] from the account's email address. See our Privacy Policy for what we delete and what we must keep.
Reporting misuse. If you believe someone is using LoyVue to send spam, commit fraud or break our Acceptable Use Policy, tell us at [SUPPORT EMAIL].