Billing & Subscription Policy

This Billing & Subscription Policy explains how paid LoyVue plans are charged. It forms part of our Terms of Service.

1. Plans

LoyVue offers a free plan and paid plans. Each plan sets limits on customers, locations, team users and loyalty programs, and includes the features listed on our pricing section. Current prices are always shown on the pricing section and on the Billing screen of your dashboard.

We do not currently offer free trials of paid plans. You can use the free plan for as long as you like and upgrade when you need more.

2. Payments through Stripe

Payments are processed by Stripe, our payment provider. When you subscribe, you enter your payment details with Stripe, not with LoyVue. We never receive or store your full card number; we only receive information such as the card brand, last four digits, expiry date and payment status. Stripe's own terms and privacy policy apply to payment processing.

Accepted payment methods are those shown at checkout and may vary by country.

3. Billing period and automatic renewal

• Paid plans are billed in advance, either monthly or yearly, depending on the plan you choose.
• Your subscription renews automatically at the end of each billing period and your payment method is charged the plan price then in effect for your subscription, until you cancel.
• Prices are charged in the currency shown at checkout. Your bank may add foreign exchange or card fees.

4. Changing plans

You can change plan from the Billing screen. The new plan's price and limits apply according to the terms shown when you make the change, and any prorated charge or credit is calculated by Stripe. If you move to a plan with lower limits, make sure your usage fits the new plan.

5. Price changes

If we change the price of a plan, your current subscription keeps its existing price. The new price applies when you switch plans or subscribe again. If we ever need to change the price of an existing subscription, we will tell you in advance, and you can cancel before the change takes effect.

6. Taxes

Prices may not include taxes such as VAT, GST or sales tax. Where tax applies, it is shown at checkout or on your invoice. You are responsible for any taxes that apply to your purchase, other than taxes on our income.

7. Invoices and receipts

A receipt or invoice is issued for each payment. If you need a copy, contact support@loyvue.com. Please keep your billing email and business details up to date so your invoices are correct.

8. Failed payments

If a renewal payment fails, Stripe may retry the charge and we may ask you to update your payment method. If payment is still not received within a reasonable time, your paid subscription may be cancelled and your workspace moved to the free plan. Your data is not deleted because of a failed payment.

9. Cancellation and refunds

You can cancel at any time. How cancellation works and when refunds are given is explained in our Refund & Cancellation Policy.

10. Disputes and chargebacks

If you think you were charged incorrectly, please contact us at support@loyvue.com before disputing the payment with your bank. Most billing issues can be resolved quickly. We may suspend an account while a chargeback is open.

11. Contact

Billing questions: support@loyvue.com or our Contact & Support page.